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Enterprise-Level Corporate Telephony
Corporate or enterprise telephony is the strategic foundation of communications in large organizations. It combines hardware and software solutions that provide reliable, scalable, and secure communication within the corporate infrastructure.
These systems integrate voice and video communication, instant messaging, and collaboration into a unified infrastructure, ensuring continuous interaction between employees, clients, and partners—regardless of their location or work environment.
Corporate communication infrastructure in modern business is not just a means of communication but a key element of digital transformation, determining the speed of decision-making, efficiency of internal processes, and level of data security.
This is especially relevant for large Enterprise-level companies with extensive branch networks, government institutions, and industrial enterprises, where hundreds or thousands of calls, online meetings, video conferences, messaging exchanges, and client consultations occur daily. All of this is part of a unified communication environment that must operate reliably 24/7, meet high requirements for redundancy, fault tolerance, security, scalability, and easily integrate with business digital tools.
Unlike office PBXs, enterprise-level systems operate 24/7 even under high load and geographically distributed infrastructure. They provide secure voice, video, and messaging transmission, for example through an SBC (Session Border Controller), which controls and protects multimedia traffic in real time.
In summary, corporate or enterprise-level telephone systems are comprehensive, scalable communication solutions designed to meet the complex needs of large organizations with many employees, branches, and high requirements for reliability, security, and integration with third-party systems.
Key Features of Corporate Telephony Systems
- Scalability: Enterprise-level systems easily adapt to growing business needs, allowing new users, departments, or branches to be added without issues.
- High Reliability and Fault Tolerance: Corporate solutions often include system redundancy and business continuity mechanisms to minimize downtime.
- Mobility: Employees can use corporate communication from anywhere with internet access (home, business trips) via mobile apps, softphones, or web access, providing work flexibility.
- Advanced Features: In addition to basic functions (such as call recording and IVR), they offer advanced capabilities, including:
- Omnichannel: Combining voice calls, email, chat, and video into a single platform.
- AI Routing: Using artificial intelligence for efficient call distribution and optimizing customer interaction.
- Video Conferencing: Built-in support for group video calls and collaboration.
- Contact Centers: Both built-in and integration with external contact center systems or cloud services.
- Emergency or Alert Functions and dispatcher consoles.
- Deep Business System Integration: Easy connection with CRM, ERP, and other analytics tools to automate workflows, collect call data, and improve efficiency.
- Security: Enhanced encryption protocols and protective measures to safeguard confidential data and prevent unauthorized access.
- Flexible Management and Administration: Centralized management panels allow IT administrators to easily manage users, settings, and communication policies across the organization, regardless of branch location. Reporting and alert notifications.
- Hybrid and Cloud Solutions: Modern corporate systems are offered as on-premise, cloud (SaaS), or hybrid solutions, providing deployment flexibility.
Use Cases
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1. Mitel Corporate Telephony (formerly Unify)
We offer our customers the operator-grade SIP platform OpenScape Voice from Mitel (formerly Unify).
OpenScape Voice is designed for large organizations and corporations, supports up to 100,000 users, operates in virtual environments, and provides server redundancy and full fault tolerance.
OpenScape Voice can be deployed in two options:
- Integrated Simplex — on a single server, for trial scenarios ("try and buy") or small environments from 350 to 5,000 users;
- Duplex — on two separate servers in a redundancy mode, for large organizations and corporations up to 100,000 users.
OpenScape Voice was designed for data centers and supports virtualized infrastructure based on VMware hypervisors. The platform can be supplied as a vApp (virtualized application) — a pre-configured solution ready for deployment in a virtual environment.
More details are available on our website at:
2. Alcatel-Lucent Enterprise Telephony
The Alcatel-Lucent OmniPCX Enterprise Communication Server is a professional Enterprise-level corporate telephony solution from Alcatel-Lucent Enterprise for medium, large, and very large companies.
Many projects for our key customers have been implemented using the OmniPCX Enterprise Communication Server. OmniPCX Enterprise can connect to the Alcatel-Lucent Rainbow unified communications cloud service. The Rainbow mobile collaboration app is the ideal companion to business telephony, helping employees respond faster and more effectively to business requests.
More details are available on our website at:
Alcatel-Lucent OmniPCX Enterprise — Communication Server
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3. Asterisk Corporate Telephony
In addition to commercial platforms, open-source solutions are also used, such as the modular VoIP platform Asterisk, which allows building custom communication systems for contact centers or integrating with existing enterprise-level corporate telephony solutions.
Asterisk is an open software platform for flexible and fast creation of voice communication systems, turning a computer (server) into a full-fledged telephone exchange.
Key features of Asterisk include interactive voice response (IVR), voicemail, conferencing, call recording and analytics, call center creation and management, and APIs for automation.
Criteria for Choosing a Solution for Your Organization
Enterprise-level corporate telephony — effective solutions for modern business
In the fast-paced communication world, reliable connectivity is not a luxury but a necessity. The proper design of corporate telephony systems determines decision-making speed, service quality, and company reputation.
Enterprise-level corporate telephony provides stable, reliable, scalable, and secure communication within the organization and with clients or partners. It is the foundation of effective interaction, digital transformation, and uninterrupted business operations.
INFOTEL COMMUNICATIONS offers comprehensive corporate telephony solutions that meet the highest standards of quality and security.
We do not just deploy equipment — we create a communication ecosystem that helps your team work faster, more conveniently, and more productively.
Our advantages:
- Certified specialists with years of experience implementing corporate communication systems. We guarantee a professional approach — from consulting to full integration.
- Own test equipment to verify and optimize the solution before deployment — for maximum stability and reliability.
- InfoTel Training Center, where we conduct training for partners and clients, helping teams effectively use the system’s capabilities.
- 24/7 service support — we are always nearby to ensure uninterrupted operation and timely maintenance of your systems.
We have completed dozens of successful projects for companies of all sizes — from small businesses to large corporations. Our experience and technical resources allow us to create flexible, secure, and scalable solutions that fully meet your business needs and objectives.
We will help you choose the optimal corporate telephony solution considering your current needs and future company growth.