Voice Recording Systems
Call recording – what are the benefits?
Recording for a wide range of cloud and on-premise PBX solutions. Compatible with all relevant interfaces covering VoIP, SIP, as well as ISDN PRI and analog two-wire lines.
MULTI-CHANNEL CALL RECORDING PROVIDES ADDITIONAL SERVICES
Record all business-critical channels in one place. Full management of recordings, storing and accessing all captured calls. This includes both external digital communication channels and internal channels.
CALL RECORDING FOR PBX
The ability to record a conversation in the system (PBX) or based on specific filter criteria (e.g., extension, call number, phone number, or line). The action can be triggered either from the beginning of the call regardless of the recipient, or via a software button to initiate recording during the call.
Call recording is also a feature in some IVR systems. For quality control and legal purposes, the call can be recorded using an IVR command, especially when the call is transferred and a two-way conversation continues.
KEY AREAS WHERE THIS SOLUTION IS IMPORTANT:
- Call recording for contact centers
- Call recording for financial services
- Call recording for telecom operators
We offer solutions from world-leading vendors:
- Alcatel Lucent Enterprise - OmniPCX RECORD
- ASC technologies - Compliance Recording
- SIM Ltd - Digital call recorders
Vendors
